Privacy Policy

Data We Collect

Depending on how you interact with our services, we may process the following categories of data:

Account basics

Name and email address you provide.
Authentication data (stored as hashed credentials where applicable).
Preferences such as theme choice and consent choices.

Course interactions

Favorites, cart selections, and progress indicators.
Device and browser information needed for compatibility.
Basic performance signals (e.g., page timing) when enabled.

Support messages

Messages you submit via forms or email.
Contact details you include in the message.
Metadata required to route and respond (timestamps, status).

Technical & usage data

IP address (may be logged for security and abuse prevention).
Approximate location derived from IP (country/region-level).
Referrer/landing page and on-site navigation patterns.

We do not intentionally collect sensitive categories of personal data (e.g., health, biometrics, or precise location). If you choose to provide such information in a message, we will process it only as necessary to respond.

How We Use Data

We use personal data to operate, maintain, and improve our services:

Provide access to courses and features you request.
Respond to support inquiries and communicate about service matters.
Secure our website (fraud prevention, abuse detection, access control).
Improve content quality, usability, and performance.
Maintain records of consent and preferences (such as cookie and theme choices).

No sale of personal data

We do not sell personal data. If we ever plan to materially change this approach, we will update this policy and provide appropriate notice.

Legal Bases (Where Applicable)

If you are located in a jurisdiction that requires a legal basis (such as the EEA/UK), we process personal data under one or more of the following:

Contract

To provide the services you request (e.g., account access, course delivery, support).

Legitimate interests

To keep our services secure, prevent abuse, and improve user experience.

Consent

For non-essential cookies or optional features where consent is required.

Legal obligation

To comply with applicable laws and lawful requests from authorities.

Sharing & Processors

We may share data with trusted service providers (processors) who help us operate the website and deliver services, such as hosting, email delivery, and security tooling. Providers are permitted to process data only for the purposes we specify and in accordance with contractual obligations.

Disclosures

To comply with legal obligations, enforce our policies, or protect rights and safety.
In connection with a corporate transaction (e.g., merger, acquisition), subject to appropriate safeguards.
With your direction or consent.

Retention

We retain personal data only as long as necessary for the purposes described in this policy, including to comply with legal, accounting, or reporting requirements. Retention periods may vary depending on data type and context.

Support requests

Kept as needed to resolve

Then minimized, anonymized, or deleted where feasible.

Security logs

Short-term retention

Used for detecting abuse, incident response, and stability.

Preferences

Stored locally when possible

Such as theme choice and cookie consent in your browser storage.

Security

We use administrative, technical, and organizational safeguards to protect personal data. No system is 100% secure; however, we work to reduce risk through access controls, monitoring, and best-practice configurations.

Your part

Keep your credentials confidential, use a strong unique password, and notify us if you suspect unauthorized access.

Your Rights

Depending on your location, you may have rights regarding your personal data, including:

Access: request a copy of personal data we hold about you.
Correction: request updates to inaccurate or incomplete data.
Deletion: request erasure of personal data, subject to exceptions.
Restriction/Objection: request limitation of processing or object to processing.
Portability: request a portable copy of certain data in a commonly used format.
Withdraw consent: where we rely on consent, you can withdraw it at any time.

To make a request, contact us at [email protected]. We may ask for verification to protect your account and prevent unauthorized disclosures.

Cookies

We use essential cookies and local storage for session continuity and preferences (for example, theme selection). You can control cookies through your browser settings. Some features may not work properly if you disable essential cookies.

Cookie preferences

If a cookie consent banner is presented, you can accept and dismiss it. You can also clear stored consent via the button below.

Consent status: —

Children’s Privacy

Our services are not directed to children under 13 (or the minimum age required by local law). If you believe a child provided personal data, contact us and we will take appropriate steps to delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date reflects the most recent revision. Material changes may be communicated through the website.

Contact

For privacy matters, email [email protected].

Phone: +1 (415) 557-0182
Website: firmgate.click/privacy.html